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8 Signs That You Need To Switch Toronto Tech Support Companies (Questions/Answers)

Changing your tech support company isn't fun. It takes time to find the right one. Many put this off, and as a result, their productivity suffers, and they waste money. However, if any of the following happens, you must consider switching tech companies.

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When Is The Best Time To Change Your Toronto IT Company?

Changing your tech support company isn’t fun. It takes time to find the right one. Many put this off, and as a result, their productivity suffers, and they waste money. However, if any of the following happens, you must consider switching tech companies.

Is It Time For Your Business In Toronto To Look For New IT Support?

Changing your tech support company isn’t fun. It takes time to find the right one. Many put this off, and as a result, their productivity suffers, and they waste money. However, if any of the following happens, you must consider switching tech companies.

If You Suffer From Even 1 Of These 8 Problems, It’s Time To Change Toronto IT Companies!

1. Are you experiencing IT outages or recurring issues?

Your tech company should be monitoring and managing your technology on a 24/7 basis. Managed IT Services and Remote Management and Monitoring (RMM), they can prevent downtime and keep your technology running as it should.

Remote management and monitoring of your computers, servers, printers and other devices ensure that your IT system remains healthy. And it can be done without interrupting your staff’s workflow.

2. Does your IT company provide proactive services?

If your IT company doesn’t use proactive policies to ensure reliability and security, it’s time to look for another one. You need more than a company that only visits when you have an issue.

You need a tech service that works to identify potential issues before they cause problems. The right tech service will put preventive methods in place, so you have no disruptions in your workflow due to IT issues.

3. You can’t recover your data.

If you experience an accidental data deletion or malware infection that holds your digital information hostage, you must have a reliable and recent backup so you can recover everything quickly. It’s only a matter of time before this happens. If your IT company hasn’t set up both onsite and cloud-based backups, start looking for a new one.

4. You aren’t getting the ROI you deserve.

If your IT investments aren’t providing the return on investment you expect, you should question this. Your technology support company should show you how different IT assets provide value.

  • Are they providing solutions that promote security, scalability, productivity, and efficiency?
  • Can they help you decrease costs for technology with cloud computing?
  • Did you know that you can rent equipment directly from IT companies instead of making substantial upfront investments by purchasing them?
  • Can they help you transfer IT spending from Capital Expenses (CapEx) to Operational Expenses (OpEx)?

Your tech company should help you boost your ROI.

5. They don’t understand what you do.

Your IT company should be able to align technology with the services you provide.

  • Do they understand what you do?
  • Can they tell you how technology benefits the industry you serve?
  • Do they understand how technology impacts your productivity and efficiency?

Be sure to look for an IT company with knowledge in what you do whether it’s healthcare, financial services or other specific industries.

6. Does your technician communicate clearly about what he’s doing?

It’s not like you need to know every little thing they do, but your tech support should tell you what issues need addressing, why and how they plan to remediate them. Plus, they should communicate in plain language that you and your staff can understand.

And, if your tech company doesn’t provide regular status reports, look for another. They should be checking the status of your technology every day and providing monthly written reports showing that everything is working as it should.

7. Do they offer assistance with projects or strategic planning services?

Unlike in the past, technology is core to your operations. You need an IT Strategic Plan that aligns with your business plan. The right IT company will provide virtual CIO services or an expert in strategic planning to ensure you’ll have the software and hardware you need for the next few years. Plans can change, but you need an advisor who knows what tech solutions and services are coming down the road so you can take advantage of them.

8. Do you always have to wait longer than you expect for service?

Do you find yourself waiting on hold for tech support? This means your IT company is too busy for you. If this is the case, they won’t spend the time they should on your technology service.

Plus, they must be available 24/7 for remote support, and quickly respond to your calls for onsite service. If they don’t have a guaranteed response time, look for another tech support company.

You rely on your technology, and you need more than just email and Internet service. The tech solutions you use should improve your efficiency, save time, prevent reliability and security problems before they occur, and provide value to your business. If your IT company in Toronto isn’t doing all 8 of the things we listed above, it’s time to find a new one.

Date: September 21st, 2018, Author: Jorge Rojas

Toronto IT Support  /  Tektonic Blog  /  8 Signs That You Need To Switch Toronto Tech Support Companies (Questions/Answers)