- WRITTEN BY Jorge Rojas POSTED ON September 24,2018
So, You’re Thinking About Changing Toronto IT Support Providers – When Should You Do It?
Exploring the best times for businesses to switch up their IT support provider
IT is critical for the functionality of any business. Without dynamic and strategic IT support, businesses are likely to fall behind the pack and lose their competitive edge. What happens, however, when you’re less than pleased with your current IT support situation? You know you want to make a switch, but you’re not sure of the right time to pull the trigger.
While it may not seem like a big deal, switching IT providers isn’t something you can do haphazardly. Because IT plays such a huge role in your company’s operations, you don’t want to the pull the rug out from under your team by making a switch out of nowhere. The key is all about putting in the research and finding the best time to make the switch.
Since we know that many professionals are faced with this possibility, we’re on a mission to make the decision easier. That’s why we’ve created a fool-proof guide to help you and your team determine the best and least disruptive time to change IT providers for the better. Read on for the inside scoop.
When Should You Change IT Providers and Why?
As mentioned, switching IT providers isn’t something you can do overnight. Your current IT support team – as imperfect as they may be – is providing familiar and regular support to your team, so you can’t just make such a big change without putting in some time and thought first. Ideally, you want to change IT providers at a time that makes the most sense for the team and will cause the least amount of disruption to your business efforts.
Check out our top 4 recommended times to change Toronto IT support providers:
- You have a new management team taking over
If your company is in the process of undergoing restructuring and a new management team will be taking over, it may be a great idea to consider changing IT providers at the same time. The benefit of making the switch when new management comes in is that you can have a full-circle fresh start.
The new management team can play an active role – alongside your frontline staff – to ensure that a new IT support provider is selected that will meet all your networking needs. This way, the new management team, and the new IT provider are starting together, on the same page. This will minimize disagreements or incongruities and will ensure that all the new players share the same vision.
- You have an influx of new hires coming on board
If your company is on a hiring spree and is expecting an influx of new employees to join the workforce, switching over to a new IT provider might be optimal at this time. When new team members are coming on board, there is a lot of training required – including training on how to operate devices and software and navigate the business network.
If you have a slew of new team members joining, it’s a great idea to get them started off the bat with your new IT support provider. By making the switch when these new hires are onboarding, you won’t have to worry about overlapping training or trying to navigate new employees from one system set-up to the next.
If you have new team members joining and you’re thinking of switching IT providers, do yourself a favour and make the switch before your new hire start dates. Introduce them to the productivity of the future – not the frustrating IT bottlenecks of the past.
- You have an influx of staff members leaving for other opportunities
If your company is or will be losing a number of staff members as they go on to pursue new opportunities, it may be a good time for you to pursue new IT support opportunities. When you experience a personal loss, it can seem that things aren’t moving in the direction you’d like. So, why not take the moment to change the conversation.
By switching IT providers after losing one or more employees to other opportunities, you’ll have a chance to revive your approach with new and more innovative IT support. Furthermore, with less manpower, you may need your tech resources to work overtime in order to maintain efficiency. While it can hurt to lose employees, take the opportunity to optimize your technology and reassess before you get back to hiring.
- You have a certain time of year that gives you some leeway
Can you think of certain times of the year when your company is incredibly busy and overwhelmed? On the contrary, can you think of a time of year when things slow down and you have a chance to breathe and reassess? Chances are, switching to a new IT provider is probably better done during one of these slow seasons.
Let’s use an example – if you’re an accountant whose looking to switch IT support providers, chances are tax season isn’t your best timeframe. Or maybe your company gets really busy in the summer, but things slow down in the winter months. No matter your industry, pick a time when the pace is generally slower. This will allow you to better research potential IT providers and more carefully implement your decision to switch.
Making the Switch: Final Tips & Reminders for Businesses Switching Toronto IT Support Providers
Alright, now that we’ve gone over the best times for your company to make the switch, we should take some time to go over some quick reminders. Keeping these points in mind when switching from one provider to the next will help assure you that you’re making the right choice, for the right reasons.
When considering a change in IT providers, your business should:
- Take time to reflect and make note of why you want to switch. Consider the pros and cons. Make sure you and your team understand the reasons for the switch and what kind of improvements you’re looking for.
- Invest time in researching providers. Take stock of your needs and communicate with a variety of partners to see who can best serve them.
- Avoid falling for big-hype promises and over-the-top sales promotions. If an IT support solution sounds way too good to be true, chances are it is.
- Be sure to communicate the split with your current provider professionally and try to give due notice before withdrawing services completely.
- Let go of fear about making the switch. Though it can be daunting, no one knows your business better than you. If you feel it’s time for a switch, it most likely is. So, take your time – you’ll know the right provider when you find them.
The moral of the story is take your time and do your research. Make sure you have a plan in place before deciding to switch IT providers out of the blue. Trust us, your clients and staff will thank you! When in doubt, reach out directly to professional IT providers. Explain your challenges and ask them how they can customize their services to meet your needs. The right provider will be willing to do whatever it takes to help you optimize your business network.
Did you find this article informative? As always, we’re happy to help! If you liked this, check out these other articles we think you’ll love:
Tektonic Managed Services is an IT Support and Computer Services company serving Toronto GTA. We provide services in and around Toronto, including York Region, Durham Region and Peel Region. Businesses like yours need technology support to run highly-effective organizations. Leverage pro-growth technology services for your company now!