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  • WRITTEN BY Jorge Rojas POSTED ON January 18,2020

Vancouver Financial Organization Turns To Tektonic For Local Toronto Tech Support

Your clients trust your company to manage their financial life, but are you keeping all of their personal data safe and secure? Cybersecurity is now an immediate risk to your investments.  

As a financial services organization, your clients trust you to provide a high degree of confidentiality and a deep commitment to privacy. You are being trusted with the most important details for thousands of families and businesses, but that trust could be annihilated in a matter of minutes if your team is not careful. A single misplaced click on an email that launches a phishing attack or even an overloaded server could cause a crash that has serious repercussions for your organization. When you are handling private financial matters you need to know that your team can receive a response to any support request in an hour — or less. When you are responsible for multiple locations in and around the Toronto area, you need a high level of comfort that your branch’s tech support is being handled swiftly and efficiently. If your current IT services provider is unable to provide that degree of support, it may be time to look for a partner that can meet the unique technical and security needs of financial advisors.

Quick Access to Tech Support in Toronto

It’s unlikely that you need full-time technical support at a small to mid-size wealth management firm, but it is vital that you have access to certified and vetted technicians when you need them. The nature of your business doesn’t allow a waiting period of several days or even several hours — you need tech support for your Toronto branches that can answer your questions or solve your problem in minutes instead of days. When you work with an IT managed services provider, you can negotiate the service level agreement (SLA) timing to include responses within an hour. Simply having this information detailed in writing provides peace of mind to your staff and the assurance that you can rapidly resolve any problems that arise.

Cybersecurity is an Immediate Risk for Wealth Advisors

You know how to handle market volatility, but understanding how to manage through an evolving threat landscape might be more challenging than your firm expected. Financial advisors are at particular risk for cyberattack due to the high volume of financial and personal data that is stored within the confines of your organization. With a significant percentage of digital attacks targeting small to mid-size companies, it might be only a matter of time before your firm is in the crosshairs of an aggressive cybercriminal. Financial services firms with multiple locations are particularly vulnerable, as you may not have the assets available onsite for quick remediation of any tech support problems or to provide ongoing cybersecurity training for your remote personnel. This not only makes the confidential information of your clients vulnerable, but a serious breach could also prove disastrous in terms of public confidence and negative media attention.

Your organization’s security is of the utmost importance to the team of professionals at Tektonic Managed Services. As the region’s #1 IT managed services provider, we offer the most innovative and trusted tech support in Toronto. Our team has been building a warehouse of technical, product and business knowledge for use with our clients since 1998. You can trust that we are always laser-focused on ensuring that your business operations run swiftly and securely — and without a great deal of internal oversight. From mobile devices to network servers and computer workstations, the Tektonic team will become your go-to solutions provider for technical difficulties within your business. Contact us during normal business hours at 416-256-9928 or schedule your free initial consultation online anytime.