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Best Practices For COVID-19 Remote Work
Have you been taking it one day at a time during the pandemic? If you haven’t developed an actual plan for managing and supporting your remote staff yet, then you’re behind. But it’s not too late to start, or to assess and optimize your current processes if they’re already in place.
The coronavirus pandemic is in full swing and has not shown any signs of slowing down. As a part of the social distancing effort, businesses across the country have sent their staff members home and pivoted to a remote work model over the past month.
Have you been able to keep your staff working while they’re stuck at home?
Pivoting to a work-from-home model as quickly as possible can be difficult, and presents several challenges:
- Configuring remote access for all team members, not just those that already had remote work capabilities
- Developing and sharing new policies and procedures for a remote workforce
- Making sure all staff members have the right equipment at home, either by improvising with hardware on hand, or trying to acquire from distributors’ small supply
But that doesn’t mean it’s impossible.
Essential Technologies & Best Practices For Remote Work
- Connections: Your employees need a viable Internet connection to access business data and applications. This only becomes an issue if your staff members are located in rural or remote areas that still lack a reliable Internet option.
- Home Tech: Your employees require the right technology in their homes to continue working like they usually would in the office. In this day and age, you could assume that your employees all have laptops or desktops at home, but that may not be the case. You’d be surprised how many people rely on a smartphone or tablet for all their personal computing needs.
- Required Storage Space: Are you sure you have enough cloud storage and email storage space for your entire staff? They won’t be able to save files locally to their work computers anymore, which means your storage needs will go up.
- Managed Access Rights: Have you determined where there are any files that should not be accessed by staff remotely? If you operate in a regulated industry like healthcare or finance, you may want to section off certain sensitive data.
- Remote Roles: While most jobs can be done from home, you should consider what tasks specifically can be managed while outside of the office.
- Meeting Platforms: You’ll need a way for your staff to meet, both together and with clients. While an audio-only conference call can suffice, many prefer to use video meeting software like Microsoft Teams. This allows for a more personal and connected experience in meetings.
- Business Phones At Home: If you and your team are used to communicating over the phone at the office, you’ll want to maintain that standard in a work-from-home model. That’s why you should consider cloud-hosted phone systems, which can maintain your business numbers and lines, and route incoming and outgoing calls through the cloud to your staff’s devices at home.
Don’t worry if you’re not sure how to deal with these problems – you’re not on your own. The Tektonic team is available to assist businesses like yours in optimizing remote work capabilities.