- WRITTEN BY Jorge Rojas POSTED ON August 25,2019
Choose a Local Technology Company for Optimal Results
Discover the many advantages of choosing a local IT services partner for your business, including their proximity to your location and local knowledge.
Technology has made it easy to connect with people across the globe. Some business partnerships can thrive with long-distance connections. However, your IT services should not be one of them.
The complexities of your technology solutions should not be managed via a distant relationship with an IT managed services provider (MSP). Instead, you should look at hiring a local MSP that will be familiar with your business, its needs, and the community. You’ll want a partner that is geographically close to you for face-to-face consultations and on-site service when needed.
What Are the Primary Reasons to Choose a Local MSP?
The top reason for choosing a local MSP is response time. With a distant IT support provider, you can be waiting in a queue for a long time before your issue is addressed. A local MSP is going to respond faster to your needs, especially in the case of a maintenance need or on-site issue. Getting a technician to your business when the need is urgent is far easier for a local partner than one hundreds or thousands of miles away.
The second reason is familiarity. With a local MSP, you’ll have a business partner that understands our company thoroughly. Having an MSP that can visit your business, meet your employees and build relationships with them, and learn about your unique opportunities, challenges and aspirations helps them provide you with better technology solutions.
What Are Important Reasons for Choosing a Local MSP?
Local knowledge and connection are important when you select an MSP. A local provider will understand the business conditions in your area, any concentrations of business types or industry, the local economic conditions and the community’s strengths. What’s more, the local MSP will know about the infrastructure available, including connection speeds and internet backbone connectivity.
Some areas also have unique cultural perspectives to consider, especially when it comes to your employees and customers. An awareness of cultural differences and sensitivities helps reduce to risk of your chosen MSP making a cultural faux pas that can harm relationships with customers, damage your reputation or hurt employee morale.
What Legal Issues Are in Play When Choosing a Local MSP?
The complexities of your technology solutions should not be managed via a distant relationship with an IT managed services provider (MSP). Instead, you should look at hiring a local MSP that will be familiar with your business, its needs and the community. You’ll want a partner that is geographically close to you for face-to-face consultations and on-site service when needed.
If you choose a local MSP, you reduce the likelihood that a lack of knowledge about local laws will not derail your business.
Regulatory issues can also become problematic without a Toronto IT support partner that is familiar with the requirements for compliance. With the growing number of governmental agencies that are imposing mandates on businesses regarding data security, the need for IT solutions that meet those requirements has never been more essential. For example, the General Data Protection Regulation requires companies that handle customer information for any resident in the European Union have strict controls, opt-out mechanisms and documentation in place. Non-compliance can mean serious financial penalties.
What Benefits Are there to Choosing a Local MSP?
By going local, your business has access to the insights, knowledge and expertise of your MSP. A local MSP can offer you consulting and virtual CIO services that help you align technology needs with short- and long-term strategic priorities. Having a local technology advisor can also help with strategic budgeting to align your future investment allocations with your technology needs.
What Can Local MSPs Provide that Distant MSPs Cannot?
A local MSP, especially a smaller MSP, can provide you with personalized service that you’re unlikely to get with a larger, remote MSP with clients in different areas of the world. Even having an MSP in the same time zone is a benefit. Your MSP should provide service well beyond standard business hours, but having an ISP that’s not 12 hours off of your business’ operating times means better service with a live employee and faster resolution.
Can A Local MSP Save My Organization Money?
Many local MSPs target their clientele on small- and medium-sized businesses. They are likely to offer packages and solutions at a price that is more in alignment with your company’s financial realities than bigger MSPs that target larger businesses and have a national or global scope.
Working with a local MSP gives your business a competitive advantage through innovation and use of the most modern technologies. Working with a local MSP means you have a partner that understands your business, your technology needs and your community.
Tektonic Managed Services is an IT Support and Computer Services company serving Toronto GTA. We provide services in and around Toronto, including York Region, Durham Region and Peel Region. Businesses like yours need technology support to run highly-effective organizations. Leverage pro-growth technology services for your company now!