When contracting for services outside your firm, you need to take a proactive approach to discovering exactly what kind of outsourcer you are dealing with. You’ll want to ask pointed questions about all kinds of things: how they do business, how responsive and diligent they are, what their qualifications are, etc. To that end, we’ve provided 5 key questions you’ll want to ask, so you’ll be sure you truly have the IT support Toronto businesses like yours can depend on without worry that something down the line will go wrong.
At the top of the list of deciding factors on IT outsourcing for many companies is reduced spending. Savings are significant with outsourced IT, with some estimates as high as 40 percent. It doesn’t take much to realize savings; a study by Gartner reported that simply outsourcing email would produce notable savings.
Both capital and operating expenses can be reduced. You don’t need to purchase computer hardware and dedicate expensive square footage to develop a data center. You do not have the expenses of hiring employees to perform IT functions; all the functions of an internal IT team, from application development to hardware installations to end user support can be outsourced. Along with reduced payroll comes reduced expenses for training and benefits.
Outsourcing also makes costs predictable, with contracts specifying fixed monthly charges. Outsourcing vendors can often charge less for network access and support than a business would pay the provider directly, as they purchase in bulk and can pass on savings.
For most companies, IT is a support function, not a core competency. Building and supporting your own data center isn’t likely to give you a competitive advantage. Because your business isn’t technology, it’s hard to recruit and retain an internal IT team with top-tier skills, so your team may not have the skills to create software which could give you an edge. Outsourcing IT functions to a Toronto IT support company like Tektonic lets your management focus on your core competencies and business development, rather than struggling with technology issues. In addition, outsourced IT services offer 24/7 support and guaranteed service level agreements that go beyond what your internal operations team could provide, letting you get more work done with fewer operational and staffing issues.
Because IT is the vendor’s core competency, they make sure their employees are trained and certified in the technologies they support. The IT services vendor has a team of experts in multiple IT technologies; you can draw on the vendor’s team for advice that helps you make the right technology decisions. You get access to the latest technology and an IT support team that’s expert-trained in deploying it effectively. An IT support provider like Tektonic will make sure systems are patched and upgraded on an appropriate schedule.
Technology is expensive, and making wrong decisions in the IT world is costly. An IT services provider has a solid base of experience that assists with making the right technical decisions. If you decide to change your technology strategy, the right provider of IT support in Toronto will have tools and services to help you transition to your new platform.
Outsourced Toronto IT support services reduce the risk of data loss. More than 300 million pieces of malware are created each year, and companies face significant losses if a data breach occurs. IT outsourcing providers ensure that data centers have appropriate defenses, such as firewalls and security information and event monitoring software. Outsourced IT support vendors often maintain certification in security standards enough to protect payment data or healthcare information, reducing the risks for businesses in those industries.
Relying on outsourced IT support in Toronto also reduces the risk of disruption from downtime. Vendor management experts (like us) build resilient facilities with redundant devices, minimizing the risk of downtime. Reliable backup and recovery procedures reduce the risk of losing data if there is a device failure.
Working with an outsourced IT support provider also provides flexibility that enables companies to scale up or down quickly when their needs change. Temporary projects can be accommodated, and the charges stop when the project ends. If a company is growing rapidly and needs additional capacity, our Toronto IT support team can rapidly bring additional servers and storage online.
Substandard IT outsourcing can lead to unhappy employees who worry about the security of their own jobs, but, if handled properly, outsourcing IT support will likely increase your employees’ morale. Offloading IT work lets your employees focus on the jobs they were hired to do, while the more reliable systems provided by an IT outsourcing vendor can let them get more done. Because employees need no longer perform tasks they are not an expert at and are more productive at their core tasks, they become more satisfied with their work and less likely to burn out and leave.
Of course, there are always risks along with rewards, and IT outsourcing has a few risks that businesses should be aware of and plan for. It’s important to assess vendor qualifications carefully and make sure they have the capability and expertise needed to provide all contracted services. You need to oversee the vendor to make sure your Toronto IT support services are being provided as agreed upon; you also need to make sure the vendor documents all work. You need to continue to monitor your IT needs and inform the vendor in a timely way if you require changes.
[Source credit: Gartner.com, Karla Bradshaw]
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Whether you’re a Non-Profit, Legal or other Professional Services, Health Care Practice, Manufacturing Company or other Small Business, Tektonic provides enterprise-level services for all. We monitor, maintain and back up your critical data information 24/7/365, so you can focus on running your business and doing what you do best. Get in touch with us at (416) 256-9928 or firstname.lastname@example.org now to ask us anything about our outsourced business IT support in Toronto!