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Finding IT Support for Law Firms in Toronto: Everything You Need to Know

For busy professionals in Toronto law firms, it can be near impossible trying to find the time to strategically manage and optimize their IT infrastructure. However, without a well-functioning IT infrastructure, law firms can experience costly down-time and firm-threatening security issues. So, many Toronto law firms are making the decision to outsource IT management to a specialized managed service provider.

Is It Time for Your Toronto Law Firm to Outsource IT Management & Support?

Technology is changing the game for law firms in big ways. From increasing remote work capabilities to dynamic new IT security solutions, law firms need strategic and dynamic IT infrastructures to remain productive and competitive during billable hours.

However, many law firms are still trying to manage IT internally – either with an in-house IT support employee or simply by having administrative and legal teams try to juggle IT issues in addition to their other work. We strongly advise against this for two reasons: security and profitability.

When your internal team is stuck trying to manage and optimize IT themselves, critical billable hours are lost to technical troubles. This negatively impacts your bottom line and means new business opportunities are easily lost. Even more importantly, when you don’t have IT professionals handling your IT infrastructure, your network is much more vulnerable to threats. Need we remind you of the Wanna Cry virus that left an American law firm locked out of their systems for months?

That’s why we recommend outsourcing the management and monitoring of your IT systems to a team of experienced professionals. There really are countless reasons to consider outsourcing your firm’s IT services to a Toronto IT provider, but we’ve listed the top reasons you should consider outsourcing below.

Here’s how to know if your law firm should outsource IT services and support:

  • Your firm is spending too many billable hours dealing with IT issues
  • You’re not seeing any value or return on your existing IT investment
  • Your team of lawyers and administrators are confused using software
  • You’re worried that your highly-sensitive client data isn’t secured properly
  • You’re ready to develop a forward-thinking strategy for scalable IT solutions

IT Services for Law Firms in Toronto: What to Look For

Before doing some budget brainstorming, law firm professionals need to start by considering what kind of outsourced IT services they’re looking for. Depending on the shape and size of the firm, managed IT service needs can vary. However, there are some staples that all law firms – big and small – should budget for when they’re considering outsourcing IT management.

Here are the most important IT services law firms should prioritize when budgeting to outsource:

IT Infrastructure Monitoring, Management, and Maintenance

First things first, Toronto law firms need a managed IT provider who can make sure their IT infrastructure is always running at optimal capacity. This means making sure the IT network is always strategically monitored, effectively managed, and sufficiently maintained.

This means all hardware and software is consistently managed and optimized for full functionality and reduced downtime. A valuable IT provider for Toronto law firms will make sure that your entire IT system is always taken care of – from your workstations to your firewall and everything else in between.

Data Security, Back-Ups, & Disaster Recovery

It’s 2019, so at this point, most law professionals know that strategic IT security is an absolute must in an increasingly unpredictable cyber environment. Without reliable and strategic data security mechanisms in place, the sensitive data that law professionals store, access, and transmit is put at risk and the firm itself can face huge consequences.

Developing a plan for strategically storing, backing-up, and protecting data should be the top IT priority. Even more important? Having a detailed and well-thought-out plan for responding to disasters and recovering from them with little to no disruption or lost billing hours. The right managed IT provider for Toronto law firms will make sure your network is secured to prevent the worst-case scenario – but they’ll also have a plan to bounce back should it occur.

24/7 Troubleshooting & User Support

The whole point of outsourcing to a managed IT professional is that you always have an expert in your corner and your team always has the support they need. Lawyers are often working with huge amounts of information and are subject to fast-paced deadlines and round-the-clock working hours.

That’s why it’s so important to outsource your IT services to a provider that offers 24/7 helpdesk support to ensure your team can always work productively and securely. The right IT provider for Toronto law firms will always be on-call. They’ll respond quickly and will have solutions ready before you even tell them about the problem.

Cloud Migration and Optimization

The Cloud is making it possible for lawyers to work in ways they never could before. Whether your firm is already using the Cloud or is thinking about taking the plunge, having strategic IT professionals in your corner can make the process much easier.

Whether your firm wants to optimize Cloud applications like hosted Exchange or implement an entirely innovative hosted desktop solution, IT specialists can help you make the most of your Cloud technology. The right IT provider for Toronto

law firms will know their stuff when it comes to the Cloud and they’ll customize their expertise to make sure you have the best Cloud solution possible.

Strategic Consulting & Long-Term Planning

Finally, a key thing to consider when budgeting for a managed IT provider, is that you really want a provider that will help you plan for the long haul. Technology for the professional services industry changes fast these days and without putting effort into strategic planning, it can be hard to keep up.

To be sure your outsourced IT services are designed to be as cost-effective as possible, you need a provider who will offer honest and strategic consulting over the long-term. The right provider for your Toronto law firm will help you stay strategic and profit-positive with innovative and cost-effective IT solutions.

How to Find an Affordable and Valuable IT Support for Law Firms in Toronto

With these tips and insights in mind, you should be very well positioned to start your search for the most strategic and cost-effective IT provider for law firms in Toronto. As you start your search don’t be afraid to make direct calls to providers for an initial consultation. Also, be sure to talk to other law firms like yours – ask what they’re doing to manage their IT infrastructures and ask for referrals to strategic outsourcing partners.

If your Toronto law firm is looking for a reliable and affordable IT provider, don’t hesitate to reach out to the team of IT professionals at Tektonic Managed Services. Our team has the experience necessary to develop a budget-friendly managed IT service arrangement to suit the needs of any law firm. We also have the expertise required to be your strategic IT consultant for the long haul.

If you’re ready to outsource the management and optimization of your firm’s IT infrastructure, contact the Tektonic Managed Services team at (416) 256-9928 or via email at sales@tek-help.com. We welcome all your IT service and cost questions and we’ll work alongside your firm to develop a customized and affordable managed IT arrangement to support your law firm now and for the long-term.