If you’ve been in the contracting business for a while, you know that you’re using more technology now than you ever thought that you would.
So, now that we established that electrical contracting firms use technology and have a good reason for using it…
So, what you’ve got to ask yourself when meeting with reps from IT support companies is:
IT support personnel have access to the very core of your business. Financial files, client data, project files, and personnel records are all only a few clicks away for an IT support specialist, so you’ve got to be comfortable with them.
Hiring your buddy’s Uncle Pete to take care of your computers might have done the job when your company was smaller. Now, however, you’re looking for a professional company with a team of techs that can support your current needs and be there with high-level consulting and services for you as your company expands.
This question comes down to money. How does your IT support team make their money? Are they most profitable when your systems are broken down, and they can come to fix them and send you a big bill? Or, is the IT services provider most profitable when they keep your systems running flawlessly? There are two different IT support models (break/fix and managed IT services). Break/fix makes money when you are suffering. Managed IT services makes money when you are productive and happy.
We live in a day of over-hyped advertisement. The saying is, “sell the product first, then figure out how you’re going to make it and deliver it.” Unfortunately, you don’t have the time, money, or patience to have an IT tech learning “on the job.” You pay professional prices because you want someone who already knows what they are doing. How do you find out if they know what they are doing? Hire them for an IT project – a test run – first. If they do well with that and impress you, they might be worth looking at for the long term.
What Services Should You Be Looking For? — In A Toronto IT Support Team That Specializes In Serving Electrical Contractors?
After your first call to the IT support company, an appointment will likely be made for you to meet with one of their IT technicians and usually a sales specialist. They should talk to you about your current pain points, your near-term growth goals, any expansions planned, your technology budget, and the IT assets you currently have in place (on-premise, remote, and in the cloud). After that information is gathered, it is common for them to do an assessment of your IT systems. This is conducted at a reasonable fee or for free depending on the situation and size of the network involved. Once the network assessment has been completed, a report is generally made available to the potential client. This report will include:
After you hire an IT support company – assuming you have gone the route of hiring a company in the managed IT services model – the following steps will take place.
Looking for more articles that will help you make better-informed decisions? We’ve got some outstanding ones for you HERE.