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If you’re ready to begin your journey towards outsourcing to a managed IT service provider, you’re more prepared than ever before. Remember, you want to make sure they’re able to provide the services you need with a focus on client service. You should have similar values and/or beliefs to ensure a successful relationship going forward.
Prior to signing an agreement, always make sure they’re able to offer the response time necessary to make you feel comfortable and confident. There’s nothing worse than signing an agreement with a managed IT service provider who will leave you struggling for hours, or worse, days, with technology issues that result in downtime.
Our recommendation is to check your service level agreement thoroughly. Make sure they’re able to meet the performance and/or uptime metrics you require before signing off. Otherwise, you’ll be back on the hunt for another managed IT service provider in no time.
Tektonic is the preferred IT support company for small to large organizations throughout the GTA. We’ve been working with businesses like yours since 1998. It’s always been our goal to provide enterprise-level IT solutions to the small business sector – at small business prices. Our experience has enabled us to build and develop the infrastructure required to keep our clients running effectively with:
- A proactive approach that incorporates the prevention of data loss, as well as the prevention of any sort of technical issues that could result in emergencies that would cost you in terms of time and money.
- Around-the-clock maintenance to ensure all of your systems are operating at peak performance with 24/7 access to remote/onsite server remediation services at a flat monthly rate.
- A live team of help desk experts who are available anytime to provide support, assistance or guidance to help your team stay productive throughout the workday while ensuring minimal downtime.
Get in touch with us now. Call (416) 256-9928 to get started with our managed IT services.