“Your call is important to us. A technical support representative will be with you shortly.” For most of us, those words are the beginning of an unpleasant journey through an automated technical support labyrinth. You need someone aligned with your business goals who understands your technology and your needs, not someone on the other line with a script.
Vendor management is a service that completely eliminates the need for you to contact your software or hardware manufacturer, IT service provider or any other third party technical support operation. With one phone call, Tektonic will assign a technician to review your issue and take care of it. That is technical support with one call, 24/7.
Tektonic techs are already familiar with the technology that your company uses on a regular basis. They can solve your issue without having to contact the manufacturer. In the event that we need to contact a third party, we have already established relationships with many vendors. Our experience with communication with a wide variety of vendors makes it easier for us to articulate the problem and get to the correct area of technical support.
One other perk of vendor management service is the relationship between Tektonic and business owners. By having a continuous interaction, we’re able to give more advice on what technology is right for your company and how you can improve your bottom line without breaking the bank. Think of us as your virtual CIO. Also, your warranties, software registration, account information, and more are kept by the vendor management service, with your account information.
Vendor Management service gives small and medium business owner’s valuable peace of mind, at least when it comes to technical support issues. Contact Tektonic at (416) 256-9928 and ask about Vendor Management and our other managed IT solutions.