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  • WRITTEN BY Jorge Rojas POSTED ON March 4,2020

Is Your In-House IT Actually More Expensive Than Outsourced IT Support In Toronto?

Many businesses start out by handling various aspects of their operations in-house, including accounting, marketing, human resources, and IT. The assumption is that it must cost less to hire one person than it does to hire outsourced IT support in Toronto.

But that’s not necessarily true…

Toronto Businessman Researching Outsourced IT

The True Cost Of Internal IT Vs. Outsourced IT Support In Toronto

It may surprise you to find out just how expensive even a single IT staff member really is. To start, let’s consider their wages, based on data from PayScale.

An IT technician will cost you somewhere between $45,000 – $71,000 per year. The range is dependent on how experienced the technician is, what types of certifications they have, etc.

But that’s not the only cost of an employee like this. This number fails to account for costs associated with employment, such as:

  • Health benefits
  • Sick pay
  • Vacation time
  • Annual payroll tax
  • Cost of initial and ongoing training
  • Space to work and resources to work with.

That’s not to mention whatever amount of time you’ll spend recruiting, interviewing, training and managing this employee on an ongoing basis.

For the most part, the technician you hire at that rate will only offer entry-level capabilities. That means that when they’re in over their head, or just simply out of time, you’ll need to outsource for more experience and more help anyway. That means that hiring one employee, isn’t really hiring just one employee.

In the end, an in-house staff is subject to business hours, requires full salaries, benefits, and vacation pay, and will undoubtedly call in sick from time to time. Furthermore, an in-house IT rep generally comes with one of two downsides: they’re either fulfilling that role in addition to their actual job, or they lack the resources to do more than just address day-to-day issues.

To put it simply: beyond the salary itself, an employee requires you to invest in them with a number of resources. In the end, the cost to you hovers around $65,000 per year at least.

When it comes to your budget, and specifically, the lines concerning IT expenses, don’t make any assumptions. Find out how the math actually looks when comparing an internal IT staff member to external IT support in Toronto…

How Cost Effective Is Outsourcing IT Support In Toronto?

To start, let’s assume you don’t make the mistake of working with an hourly IT support provider. There’s no need to bother with too much detail, but let’s be clear: being charged by the hour is not the way to go about supporting your IT.

You should be able to find IT support in Toronto that will provide support based on a monthly fee. This fee is likely determined by the services provided, the size of your organization, etc. Many IT companies follow a per device model.

An average small business should expect to pay somewhere from $100 – $115 per device per month. Again, that cost can vary – but it can still come in much lower than the $65,000 per year you would spend on a single employee.

And it’s not just a difference in cost. An outsourced team of professionals offers specialties in a range of technologies, receive ongoing training and certifications, and have the means to go beyond basic monitoring and maintenance of your systems.

Furthermore, an outsourced IT department is available around-the-clock and compensated through your monthly flat rate. By outsourcing your IT department, you leave the managing, training, payment, and other variables that come with actual employees to someone else.

That’s not to mention the diversity of experience and skills you get from outsourced IT support in Toronto. An internal team will usually have the limited skills, due to limited experience. Working in a single organization with the same technology every day leads to solving the same types of problems.

Compare that to outsourced IT support in Toronto, which sees new problems in different environments every single day. The range of experience they have to offer greatly outranks that of a limited internal team.

With a outsourced IT support in Toronto on your side, you’ll be provided with in-depth support that will create a strategic roadmap to meet business goals and objectives.

Is Outsourced IT Support In Toronto More Cost-Effective?

The choice is clear; outsourced IT support in Toronto saves you the time, money and stress that comes with hiring, employing, and managing an in-house alternative. Why would you pay more for less?

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