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  • WRITTEN BY Jorge Rojas POSTED ON January 28,2018

Our IT solutions can be truly ground-shaking and groundbreaking for many of our first-time clients. Hence, our name — Tektonic. Although we have no major fault lines in the Toronto area, we’ve been known to shake things up with our dynamic BDR solutions, among other things. So, if you’re looking for the kind of backup solutions in Toronto that can stir things up in a good way, we can support you with Total Data Protection that includes BDR and Business Continuity solutions.

We wanted to include the word “support” in this article because we wanted to underscore the IT Support Help Desk side of what we do. You see, we designed our company so that we would have a few support tickets as possible coming in from clients, but when we do get them, we can answer them in as timely a manner as possible. And, we wanted it to be an open table for prospective clients, who visit us constantly, looking for solutions to their concerns in an expedited way.

They also want helpful, friendly support associates who don’t put them on hold or waste their valuable time (we want that, too).

Take one of our Tektonic IT support representatives, Ashley. She recently took care of a visitor to our Help Desk who was administrating an office in Toronto, and who needed a backup solution for his office. His concerns were all addressed in a rapid and helpful manner.

Here’s how the rest of that IT support chat went (we changed the visitor’s name):

[1/15/2018 3:30:34 PM] Ashley: Hi Gavin. One of our Business Technology Specialists can discuss this in greater detail. May I ask you a few questions to better understand your needs?

[1/15/2018 3:31:09 PM] Visitor: Yes, go ahead

[1/15/2018 3:31:22 PM] Ashley: Okay. Can you tell me a little about the business? (Products or services you offer, etc.)

[1/15/2018 3:33:15 PM] Visitor: We are a financial investment company with valuable and sensitive information, that needs to be backed up constantly. 

[1/15/2018 3:33:20 PM] Ashley: I see. Before we proceed further, may I have your phone number and email to better assist you?

[1/15/2018 3:34:38 PM] Visitor: [gives phone number], please no spam calls.

[1/15/2018 3:34:53 PM] Ashley: Absolutely! Thank you for the phone number, Gavin. I can understand your concern and we respect your privacy. We need your information for correspondence with our office, regarding your inquiry. We only contact visitors who have asked to be contacted.

[1/15/2018 3:34:59 PM] Ashley: Do you have any specific data storage requirements?

[1/15/2018 3:36:12 PM] Visitor: It’s not a lot of data, approximately 6TB should cover everything.

[1/15/2018 3:36:27 PM] Ashley: Alright. How soon are you looking to utilize our backup services?

[1/15/2018 3:37:35 PM] Visitor: Preferably – as soon as possible. We have local backups and I would like to have a cloud backup of everything as well 

[1/15/2018 3:37:39 PM] Ashley: Sure. For further assistance, I can connect you directly to our office by phone using our Call Connect service. Would you like to speak with someone now?

[1/15/2018 3:38:46 PM] Visitor: I’m shopping around right now if you could tell me how much would it be to cover 3 machines, approximately 6TB of data on everything. 

[1/15/2018 3:39:06 PM] Ashley: I understand. The best way to get your questions answered is to set up a free consultation with one of our Business Technology Specialists. I have forwarded your information to our office and you will be contacted as soon as possible. Is there anything else I can help you with?

[1/15/2018 3:39:39 PM] Visitor: That’s pretty much it, thank you. 

[1/15/2018 3:39:47 PM] Ashley: You’re welcome, Gavin. Thank you for contacting Tektonic.

So, that’s how a typical inquiry to our support desk goes. Quick, efficient…help the prospective customer get what he or she needs answering, and get them on their way. No fanfare or self-promotion or anything that might waste the visitor’s time — just no-nonsense support for IT issues that cover the IT spectrum.

And now, how we can help you with the most dynamic backup solutions in Toronto…

Data Backup Solutions for Toronto Companies in the 21st Century

If you’re still using 20th Century backup technology such as tape backups, you may want to re-check the statistics on data backup technology for today’s businesses.

Because we are deep into the 21st Century now, Toronto business owners are experiencing an elevated number of threats to their data backup and storage that warrants much more effective data backup technology.

Recent and ongoing threats such as natural disasters, ransomware, and even insider cyber breach call for much more reliable data backup solutions in Toronto.

They require the kind of assurance that will allow you to sleep soundly at night and wake up confident that you can meet all your daily business challenges without worrying – “Will I get a compliance violation or suffer a data breach that could sink my entire operation?”

We Have the Best Backup Solutions for Toronto Businesses

The truth of the matter is, if you’re not protecting your data with secured backup solutions, you’re at risk for a costly occurrence of data loss, breach, or theft that could leave your company paralyzed – or worse.

But, you don’t need to take these unnecessary risks – Tektonic is a trusted partner in disaster avoidance and backup solutions Toronto businesses of all sizes, types, and industries can trust in.

We offer Disaster Avoidance and data backup solutions for Toronto businesses that diligently keep your data secure, accessible, and reliable around the clock, 365 days a year.

While other companies talk about data backup solutions in Toronto, Tektonic ensures not only complete and reliable data backup but also the timely, efficient retrieval of the data that has been stored.

Our backup solutions for Toronto ON businesses translates to Total Data Protection Assurance that protects your vital proprietary and client information and ensures the security and continuity of your business!

If you’re not taking precautions to protect your data, you’re also putting your business at risk for costly data loss, reputational damage, and potential legal liability.

These are far more costly situations than having a reliable IT partner in your corner, charging only a nominal monthly fee for Toronto backup solutions that you will find to be invaluable.

Data Backup Statistics of Note

Quick Fact: 94% of companies will experience a data breach or catastrophe of some kind.

The Ponemon Institute surveyed 1,900 individuals from 419 companies in 16 countries. Of the 419 companies, 226 self-reported they have Business Continuity Management (BCM) involvement in resolving the consequences of a data breach. Of these companies, 95 percent rate such involvement as being “very significant”.

The Ponemon study also revealed that companies who employ a BCM program that incorporates disaster recovery automation and orchestration saw a 39.5 percent reduction in average cost per day of a data breach, compared to companies with no BCM, viable data backup solutions, or disaster recovery.

It means a net difference of $1,655 per day.

More statistics include:

With Tektonic handling your data backup solutions in Toronto, however, you can move forward with confidence knowing:

  • Your data is encrypted and backed-up onsite and off.
  • Your data backups are monitored around-the-clock to prevent issues.
  • Your backups are tested on a regular basis to ensure recoverability.
  • Your backups will always be recoverable in a timely manner.

Keep unexpected events from impacting your business operations or your bottom line with state-of-the-art backup solutions for Toronto businesses that won’t sell you short or waste your time.

We Offer Total Data Backup Solutions Toronto Businesses

Contact us today at (416) 256-9928 or sales@tek-help.com for more info, and engage with a company that can consistently deliver Total Data Backup Solutions for Toronto businesses and throughout Southern Ontario!

Schedule Your No-Obligation IT Assessment With Tektonic