Big computer and electronics firms like HP, Dell, and even retail outlets have been adopting service offerings that include support agreements and even IT management. It may seem to make sense; you can get business solutions and management from the same place you buy your hardware. Unfortunately, this doesn’t always work as well as it sounds, especially for ON small businesses.
Global electronic corporations are eager to sell more to businesses beyond just hardware. Many of these big-name computer vendors are offering to roll out servers, hosted virtual networks, and other solutions for small businesses. That alone isn’t revolutionary – smaller tech companies like Tektonic are able to easily provide the same offer to our clients. Unfortunately, the caveat is that small businesses get left high and dry when it comes to their specific needs when working with one of these bigger vendors. They don’t spend the time to get to know your company or its needs. As a business owner, you don’t want a particular piece of infrastructure, you want it for the role it provides and the value it brings to your company. It’s great having enterprise-level capabilities, but aligning them to your business goals is another thing all together. That’s where a big-name firm can easily drop the ball and leave you on hold for hours trying to sort it all out.
Technical support can be a huge issue. Typical on-site work is outsourced to local technicians, which can be hit or miss. Again, these resources aren’t familiar with your business or your technology needs (they aren’t even associated with the big firm – they are just outsourced techs). They arrive on site to resolve a single issue and then leave.
Your business deserves custom support. Your business needs its IT to be aligned with your business goals, or else you are just spending money on underutilized technology.
With Tektonic, we understand that the technology comes secondary. Today, every dollar spent on technology matters and needs to go towards your ultimate goal. We spend time to understand your business and we dive into your quirks and special needs. Let us work closely with your business in order to help take the frustrations of IT away and actually make all your technology work to make your day easier.
At the end of the day, it’s not about the technology. It’s about the success. It’s about the revenue. Want to talk more about this? Give us a call at (416) 256-9928.